Your privacy matters to us. This page explains exactly what data pkok app collects, why we collect it, how we protect it, and what rights you have as a Bangladesh player. No jargon, no hidden clauses.
Six things every Bangladesh player should know about how pkok app handles personal data. The full policy is below — please read it too.
Every piece of data you send to pkok app — from your login credentials to your bKash transaction details — is encrypted using 256-bit SSL. Your information cannot be intercepted in transit.
pkok app does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account and improve your experience on pkok app.
You can request a copy of your personal data, ask us to correct inaccuracies, or request deletion of your account data at any time by contacting the pkok app support team.
Your bKash, Nagad, and Rocket account details are handled with the highest level of security. pkok app does not store full mobile banking credentials — only the minimum needed to process transactions.
You can unsubscribe from pkok app marketing emails and SMS notifications at any time. Transactional messages — such as deposit confirmations and withdrawal receipts — will still be sent as they are essential to your account.
pkok app retains your account data only for as long as necessary to operate your account and meet legal obligations. When data is no longer needed, it is securely deleted or anonymised.
This Privacy Policy explains how pkok app ("pkok app", "we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the pkok app platform. This policy applies to all Bangladesh players and covers all interactions with pkok app, including account registration , deposits, gameplay, withdrawals, bonus claims, and customer support. By registering on pkok app, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described here.
pkok app is committed to protecting the privacy of every player on our platform. We understand that Bangladesh players trust us with sensitive personal and financial information, and we take that responsibility seriously. This Privacy Policy is written in plain English so you know exactly what happens to your data — no hidden clauses, no vague language.
This policy covers data collected through the pkok app website, the pkok app mobile web application, and any communication channels including email, live chat, and SMS. If you have any questions about how pkok app handles your data, contact the support team before registering.
pkok app processes personal data only for the purposes described in this policy. We do not use your data for any purpose that is incompatible with the reasons it was originally collected.
pkok app collects personal data in several ways: directly from you when you register or interact with the platform, automatically when you use the pkok app website or app, and from third-party payment providers when you make a deposit or withdrawal. The table below summarises the categories of data we collect and why.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Email address, mobile number | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket account reference, transaction amounts | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser type, operating system | Automatically on site visit |
| Usage Data | Pages visited, games played, session duration, bet history | Automatically during platform use |
| Communications Data | Support chat transcripts, email correspondence | Customer support interactions |
| Verification Data | Identity documents, selfies submitted for KYC | Verification requests |
pkok app does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.
pkok app uses your personal data for the following purposes:
You can opt out of marketing communications from pkok app at any time by clicking the unsubscribe link in any email or by contacting the support team. Opting out of marketing will not affect your ability to use pkok app.
pkok app processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
pkok app does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy.
All third parties who receive your data from pkok app are required to implement appropriate technical and organisational security measures and to use your data only for the specific purpose for which it was shared.
pkok app takes the security of your financial data extremely seriously. Bangladesh players use bKash, Nagad, and Rocket to fund their accounts, and we understand how important it is that this information is handled with the highest level of care.
When you submit a deposit or withdrawal request on pkok app, your payment details are transmitted over an encrypted 256-bit SSL connection. pkok app does not store your full mobile banking PIN or password at any point. We retain only the account reference number associated with your payment method, which is used solely to process transactions and verify that withdrawals are sent to the correct account.
Never share your bKash, Nagad, or Rocket PIN with anyone — including pkok app support staff. We will never ask for your mobile banking PIN under any circumstances.
pkok app uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit pkok app. Cookies do not contain your personal data directly, but they may be linked to your account when you are logged in.
pkok app uses the following types of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of pkok app. For example, disabling session cookies will prevent you from staying logged in.
pkok app retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods below apply to the main categories of data we hold:
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
As a pkok app player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the pkok app support team at [email protected]. We will respond to all valid requests within 30 days.
To exercise any of your data rights, email [email protected] with the subject line "Data Rights Request". Please include your registered email address and a brief description of your request. We may need to verify your identity before processing the request.
pkok app is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on pkok app, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data promptly.
pkok app uses age verification checks during registration and may request additional proof of age before processing withdrawals. These measures are in place to protect minors and to comply with our responsible gaming obligations.
pkok app may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.
The date of the most recent update is shown at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of pkok app after the effective date of any changes constitutes acceptance of the updated policy.
If you disagree with any changes to this Privacy Policy, you may close your account by contacting the pkok app support team. Your real-money balance will be returned to your registered payment method within five business days of account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkok app handles your personal data, please get in touch with the support team. We are available 24 hours a day, 7 days a week.
For data rights requests specifically, please email [email protected] with the subject line "Data Rights Request" and include your registered email address. We aim to respond to all data rights requests within 30 days.
For urgent privacy concerns — such as suspected unauthorised access to your account or a potential data breach — always use live chat for the fastest response from the pkok app team.